Delivery Information
At TOR India, we are committed to ensuring that your orders are delivered promptly and securely. Below, you will find all the necessary information regarding our delivery processes, timelines, and policies.
1. Shipping Methods and Rates
We ship all orders using reputable third-party courier services. Shipping rates are calculated based on the weight and dimensions of your order, as well as the delivery location. The exact shipping cost will be displayed at checkout.
2. Order Processing Time
All orders are processed within [number] business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time Estimates
- Within India: Deliveries typically arrive within 7 days to 15 business days. ( In case if delay team will update)
- International Orders: Contact admin
Please be aware that delivery times are estimates and may be subject to delays due to factors beyond our control, such as customs processing or carrier delays.
4. Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this number to track your order through the courier's tracking system. If you have any issues with tracking your order, please contact our customer service team for assistance.
5. Delivery Locations
We currently ship to addresses within India and select international locations. Please note that we do not ship to P.O. boxes or APO/FPO addresses.
6. Shipping Restrictions
Certain products may have restrictions or may not be eligible for shipping to specific destinations due to local regulations. If your order contains any restricted items, we will contact you to discuss alternative options.
7. Delayed or Lost Orders
While we strive to ensure timely delivery of your orders, there may be instances where orders are delayed or lost. If your order has not arrived within the estimated delivery time, please contact our customer service team. We will liaise with the courier service to investigate the issue and provide a resolution as quickly as possible.
8. Third-Party Courier Services
Please note that TOR India uses third-party courier services for delivery and is not directly partnered with these couriers. Delivery will be based on the details provided by our users, and we will follow up with the courier to ensure the delivery is completed successfully.
9. Refund Policy
At TOR India, we strive to provide the highest quality products and services to ensure customer satisfaction. As part of our commitment to maintaining clear and transparent business practices, we have established the following refund policy.
No Refunds
Please be aware that all sales are final. TOR India does not offer refunds for any products or services once an order has been placed and processed.
Exceptions
In rare cases, if a product is not delivered as expected, we may offer a refund. Please note the following guidelines:
Eligibility for Refunds: Refunds may be considered only if the product has not been delivered. To initiate a refund request, please contact our customer service team as soon as possible with your order details.
Enquiry Process: Upon receiving your refund request, we will conduct a thorough enquiry to verify the claim. This process may require you to provide additional information or documentation.
Refund Decision: If the enquiry confirms that the product was not delivered, we may approve a refund. Approved refunds will be processed within 15-30 working days from the completion of the enquiry.
Processing Time
Once a refund is approved, please allow 15-30 working days for the refund to be processed. The timeframe for receiving the refund may vary depending on the payment method and financial institution.
10. Contact Us
If you have any questions or concerns regarding our delivery policies, please feel free to contact us at [insert contact information]. Our customer service team is here to help you and ensure a smooth delivery experience.
Thank you for choosing TOR India. We appreciate your business and are committed to providing you with the best service possible.